Partner Code of Ethics and Business Conduct
Last updated on 21/01/2025
Third parties working with Axtora Corp must support work that is lawful, accurate, secure and suitable for online communication platforms.
This Partner Code applies to consultants, contractors, vendors, agencies, payment-related providers, bank-documentation support providers, localization providers, user-acquisition providers, marketing partners, analytics providers, technology providers, subcontractors and other business partners.
It applies alongside any written agreement. If a written agreement is stricter or more specific, that agreement applies.
Business Partners must provide accurate information reasonably requested by Axtora Corp, including legal identity, registration details, ownership, payment information, subcontractor details, sanctions exposure, relevant licences, security measures, tax information or other compliance information.
Business Partners must update Axtora Corp if previously provided information becomes inaccurate.
Axtora Corp may pause or end cooperation if information is incomplete, misleading or creates legal, payment, sanctions, AML/CFT, security or reputational risk.
Business Partners must deliver work in line with the approved task and intended platform purpose.
They must not:
Outputs relating to payments, localization, acquisition, monetization, engagement, analytics or platform operations must be reviewed before delivery.
Business Partners may receive non-public information such as platform materials, payment documentation, bank correspondence, KYC/AML materials, fraud-prevention notes, market research, localization strategy, campaign files, dashboards, partner data, pricing, credentials and personal data.
They must use such information only for authorised Axtora Corp work, limit access to persons who need it, keep credentials secure, avoid unauthorised storage tools and report suspected loss, misuse, disclosure or unauthorised access promptly.
Axtora Corp materials may not be used in portfolios, pitches, marketing, training, case studies or unrelated work without written approval.
Business Partners must ensure that materials supplied to Axtora Corp do not infringe third-party rights or breach licence terms.
Restrictions affecting datasets, templates, stock materials, software, open-source components, AI-generated content, platform materials, bank forms or pre-existing work must be disclosed before delivery.
Unless otherwise agreed in writing, work created for Axtora Corp belongs to Axtora Corp to the fullest extent permitted by law.
Business Partners must not engage in bribery, hidden commissions, kickbacks, improper payments, fraudulent invoicing, fake referrals or other improper advantages.
They must keep accurate invoices, payment records, delivery records, reports, approvals and supporting documents.
Conflicts of interest must be disclosed, including ownership interests, personal relationships, referral arrangements, side payments, outside work or relationships with competitors, clients, vendors, banks, PSPs or marketing partners.
Business Partners must not involve Axtora Corp in sanctions evasion, money laundering, terrorist financing, fraud, tax evasion, forged documents, criminal proceeds or hidden ownership.
Warning signs include unrelated third-party payments, inconsistent names or addresses, refusal to provide ownership details, unsupported refunds, requests to omit invoice information or links to sanctioned or restricted territories.
Axtora Corp may request additional checks or suspend work where risk is identified.
Business Partners must compete fairly and communicate honestly.
They must not make false, unsupported or misleading statements about Axtora Corp, its clients, competitors, platforms, banks, payment providers, marketing partners, campaign results, user acquisition, localization, compliance readiness or business practices.
They must not use competitor confidential information or engage in unfair market conduct.
AI and automation may be used only where appropriate, reviewed and controlled.
Business Partners must not enter confidential information, personal data, payment documents, bank correspondence, platform data, campaign data, analytics, credentials or proprietary information into AI tools unless Axtora Corp has authorised that use and adequate safeguards are in place.
AI-supported work must not breach confidentiality, privacy, intellectual property, licensing, platform or quality requirements.
Business Partners must comply with applicable labour, employment, health, safety and environmental laws.
Forced labour, child labour, human trafficking, unlawful discrimination, harassment, retaliation, coercion, unsafe unlawful working conditions and unlawful retention of worker documents are prohibited.
Business Partners should use resources responsibly and report material environmental or safety risks connected with Axtora Corp-related work.
Axtora Corp may request documents, explanations, confirmations or corrective action to assess compliance with this Partner Code.
If a Business Partner breaches this Partner Code, Axtora Corp may restrict access, pause work, reject deliverables, require remediation, suspend disputed work, terminate cooperation or take legal action.
Serious misconduct, false information, refusal to cooperate, concealment or repeated non-compliance may result in immediate termination.
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