1. Feedback Purpose

Axtora Corp reviews written client feedback where a client raises a concern about services, communications, deliverables, operational handling or professional conduct.

The purpose of this Policy is to make feedback reviewable and to help Axtora Corp determine whether clarification, correction, process improvement or another response is appropriate.

2. Matters Axtora Corp May Review

Feedback may relate to:

• payment management or payment process coordination;
• bank communication or documentation handling;
• US market localization;
• user acquisition campaigns;
• engagement or retention strategy;
• monetization planning;
• collaboration with marketing partners;
• platform analysis or implementation support;
• reporting, dashboards or performance review;
• timing, communication, approvals or coordination;
• conduct of persons involved in the project;
• alleged departure from agreed scope, instructions or process.

Routine questions, requests for new work, commercial negotiations and ordinary optimization discussions are normally handled through the usual project channel unless submitted as formal feedback.

3. Information Needed

A useful feedback submission should identify the client, the relevant project or service area, the issue being raised, the relevant date or period, supporting materials and the outcome the client asks Axtora Corp to consider.

Supporting materials may include emails, bank requests, documentation packs, screenshots, reports, dashboards, campaign files, localization materials, payment-related records, partner communications or analytics exports.

Feedback may be sent to info@axtora-corp.com or by post to Axtora Corp, 2300 West Sahara Avenue Suite 800, Las Vegas, NV, 89102, USA.

4. Intake Check

Axtora Corp may first check whether the matter contains enough information and whether it concerns services provided by Axtora Corp.

If the matter is unclear or incomplete, Axtora Corp may request additional details before review.

If the matter is an ordinary operational question, commercial request, new instruction or scope-change proposal, it may be redirected to the usual project communication channel.

5. Review Materials

Axtora Corp may consider the applicable agreement, approved scope, client instructions, dependencies, communications, payment documents, bank or PSP correspondence, localization files, campaign materials, dashboards, reports, analytics, partner records and any materials submitted by the client.

The review may also consider external factors such as bank requirements, PSP rules, local regulation, client delays, user behaviour, market conditions, platform restrictions, tracking setup, partner availability or third-party systems.

6. Response

Axtora Corp aims to respond within 30 business days after receiving enough information to assess the concern.

If additional checks are required, Axtora Corp may provide an interim update and continue the review.

A response may include clarification, explanation, correction, document review, process improvement, further discussion or another action considered appropriate.

Submitting feedback does not automatically create a right to a refund, credit, replacement work, additional services, contract amendment or other remedy unless required by the applicable agreement or law.

7. Records and Confidentiality

Axtora Corp may retain feedback submissions, supporting materials, review notes and responses for service quality, compliance, operational review, legal protection and process improvement.

Feedback-related information may be shared internally or with professional advisers where needed to review the matter, comply with law or protect Axtora Corp’s rights and interests.

Axtora Corp handles feedback-related information with appropriate confidentiality, taking into account the nature of the issue and the persons who need access for review.