Marketing and external communications made by or for Axtora Corp must be clear, supportable and not misleading.
This Policy applies to Website content, sales materials, proposals, public statements, advertisements, partner-facing materials, client-facing documents, blog content, service descriptions and other external communications.
Statements about Axtora Corp’s support for communication platforms must not overstate what Axtora Corp can control.
Claims about user acquisition, engagement, retention, monetization, US localization, payment coordination, regulatory alignment, KYC/AML support, fraud reduction, payment security, bank communication or platform growth must be accurate and reasonably supported.
Communications should not imply that Axtora Corp guarantees user numbers, revenue, payment approval, banking access, chargeback reduction, market adoption, localization success or long-term platform profitability.
Where results depend on external conditions, that context should not be removed if it would make the communication misleading.
Relevant dependencies may include bank or PSP requirements, local laws, user behaviour, platform features, client input, budget, targeting, market conditions, marketing channels, partner performance, tracking setup and third-party systems.
Past examples, projections, dashboards, estimates or campaign insights must not be presented as guaranteed future outcomes.
Marketing materials must not hide material conditions connected with Axtora Corp’s services.
Where relevant, communications should be clear about scope, assumptions, pricing, timelines, deliverables, approvals, documentation responsibilities, compliance dependencies, payment partner involvement, market limitations and third-party roles.
A statement may be misleading if technically accurate but missing important conditions.
Client names, logos, screenshots, payment materials, bank correspondence, campaign results, platform metrics, dashboards, case references, localization examples or partner materials may be used only where Axtora Corp has the right to use them and any required approval has been obtained.
Confidential platform information, user data, payment information, bank documents, KYC/AML materials, partner information and unpublished client materials must not be used externally unless permitted by law, contract and confidentiality obligations.
Statements about competitors, platforms, banks, payment providers, marketing partners, tools, services, compliance status, payment performance, user acquisition, traffic quality or business practices must be fair and verifiable.
Speculation, selective facts, unsupported comparisons and disparaging language must not be used to create an unfair impression.
Axtora Corp does not permit:
If a communication is inaccurate, outdated, unsupported, incomplete or potentially misleading, it should be corrected, qualified, paused or withdrawn.
Concerns about marketing claims, client materials, payment claims, bank references, competitor statements, partner information, privacy issues, platform rules, campaign data or performance metrics should be escalated to the Compliance Team or another appropriate internal function.
Good-faith escalation must not result in retaliation.
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